inContact, inc. provides analysis and improvement recommendations. We work with you and vendors to deploy the most effective:
Strategy
• CRM (Customer Relationship Management)
• Customer Experience
• Competitive Analysis
Management
• Management Metrics
• Staffing & Training
• Performance Management
• Reporting
Operational
Enhancements
• Quality Management
• Business Continuity Planning
• Forecasting & Scheduling
Technology
• Telecom (VOIP)
• IVR/ACD/PBX/CTI
• Speech Recognition
• Workforce Management
We have experience in designing and implementing many other initiatives. Contact us to find out how your organization can take advantage of inContact solutions.
Impact
As
advanced technology and techniques evolve, organizations find it increasingly
difficult to keep pace with and take advantage of these tools. inContact
specializes in helping organizations use these instruments to drive business
objectives.
•
Decrease operating expenditures by up to 30%
• Increase revenues by up to 10%
• Dramatically improve customer satisfaction
•••••
