Contact (call) centers are a primary source of customer interactions in many of today’s organizations. Contact centers are often the first and only means of interaction between companies and their customers. This is why it is vital that organizations maintain the highest level of customer management through their contact center.
Traditionally, organizations view their contact centers as a source of expenditure that produce little Return on Investment (ROI). While this may be true in some instances, it is important to note that contact centers can be a tremendous source of revenue. That is why inContact, inc. focuses both on enhancing revenues and reducing expenditures for its customers.
How do we go about achieving these results?
•
The first step in determining an organization’s contact center needs
or opportunities is by conducting an assessment of the contact center’s
operations, management and technology.
• Based on the analysis of the initial assessment, inContact,inc.
will work with the client to determine the largest and most immediate
opportunities for the organization.
• inContact, inc. will develop a solution roadmap to address the
biggest opportunities and align the roadmap with a concise ROI (return
on investment) analysis.
• inContact, inc. will work with you to frame the design and implementation
of these new solutions and will perform a post-implementation analysis
of the success.
•••••
